We set up and monitor dedicated drug safety mailboxes around the clock, so every inbound adverse event and safety query is captured, triaged and processed on time.
Centralised Mailbox Setup
Establishment and configuration of dedicated drug safety mailboxes for efficient intake and management of safety information.
24/7 Monitoring
Continuous monitoring of safety mailboxes to ensure timely receipt and processing of adverse event reports and regulatory communications.
Case Intake & Triage
Systematic intake, triage and prioritisation of safety cases to support rapid and accurate case processing.
Regulatory Compliance
Ensuring mailbox management processes meet global regulatory requirements and audit standards.
Secure Data Handling
Implementation of robust security measures to protect sensitive safety data and ensure confidentiality.
Integration with PV Systems
Seamless integration of mailbox management with pharmacovigilance databases and workflow tools.
Audit Trail & Documentation
Comprehensive documentation and audit trails for all mailbox activities to support compliance and inspections.
Training & Support
Ongoing training and support for mailbox users to ensure best practices and continuous improvement.
