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Exphara Service
Medical Information & Call Center Services
Our medical information and call center teams provide accurate, compliant, round-the-clock responses to healthcare professionals, patients and partners — capturing safety information at first contact.
24/7 Medical Inquiry Handling
Round-the-clock response to medical inquiries from HCPs, patients and partners, ensuring accurate and timely information.
Adverse Event Intake
Efficient collection and documentation of adverse events and product complaints, fully compliant with regulatory standards.
Medical Information Database
Centralised, up-to-date repository for medical information, FAQs and product data for consistent responses.
Quality Assurance
Regular audits and training to ensure high-quality, compliant and consistent information delivery.
Regulatory Reporting
Seamless integration with pharmacovigilance systems for timely regulatory submissions and follow-up.
Data Privacy & Security
Strict adherence to data protection regulations to safeguard sensitive medical and personal information.
Customisable Call Center Solutions
Tailored call center services to meet the unique needs of your organisation and product portfolio.
Reporting & Analytics
Comprehensive analytics and reporting to monitor trends, improve service and ensure compliance.
